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Tips and Fixes

Browser Troubleshooting

Are you having trouble with website functionality? Don't worry — we have some tips and fixes for browser troubleshooting.

Try Clearing Cookies and Cache

For desktop and laptop computers:

  • Windows browsers:  CTRL + F5
  • Apple Safari:  SHIFT + Reload toolbar button
  • Chrome / Firefox for Mac:  CMD + SHIFT + R

Still stuck? — Do these steps below and then reload the page; this will typically fix most issues you may experience with our website.


Browser - Mozilla Firefox logo

Mozilla Firefox

Clearing Cookies and Cache

  1. Near the top right, click the Library button , click and select 
  2. In the Time Range to clear: drop-down, select Everything.
  3. Below the drop-down menu, select both Cookies and Cache.
  4. Click 

For more information visit the Firefox Support website - https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox


Browser - Google Chrome logo

Google Chrome

Clearing Cookies and Cache

  1. At the top right, click More 
  2. Click More tools > Clear browsing data.
  3. At the top, choose a time range. To delete everything, select All time.
  4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  5. Click Clear data.

For more information visit the Chrome Support website - https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en


Browser - Safari mobile

Apple Safari mobile

Clearing Cookies and Cache

  • To clear history and cookies; go to Settings > Safari, and tap Clear History and Website Data.
  • To clear your cookies and keep your history; go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

For more information visit the Apple Support website - https://support.apple.com/en-us/HT201265